All The Legal Stuff

Privacy Policy

How we collect and use data such as your personal information & cookies.

Delivey

How our delivery and collection services work.

Returns

What our returns policy is and what to do if you have a problem with an item.

T&C's

All the stuff you need to know regarding our terms and conditions.

 

Privacy Policy

 

We at Duck in Boots are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

The information we collect

You are not required to provide any personal information on the public areas of the website. However, you may choose to do so by signing up on the website for our email newsletter, or agreeing to other email contact, and providing us with information about yourself, such as your name and address, so that we can deliver the newsletter and respond to requests for information. You can unsubscribe from emails and further contact at any time on request, when we will delete any details we hold on you.

How we use this information

We will use the information you provide only for the purposes above, namely to provide you with our newsletter or to respond to enquiries and requests for information about Duck in Boots, its sellers and its shop.

We may also use this information to telephone, email or write to you about any events or offers we think might interest you. You can request not to be contacted in this way at any time.

Information may also be shared between Duck in Boots and its sellers to enable us to respond to your enquiries and requests more effectively and efficiently.

We will not, under any circumstances, sell your personal information. It will not be provided for marketing and only to use in relation to orders or order enquiries. 

 

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: accounts@duckinboots.co.uk

 

Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. 

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. 

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. 

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies. 

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. 

T&C's

 

Agreement between the user and Duck in Boots​

This website is offered to you on the condition that you accept these terms without modification.

Personal and non-commercial use limitation

This website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without prior written permission.

Links to third-party sites

This website may contain links to websites operated by parties other than Duck in Boots. The links are provided for your convenience only. Duck in Boots does not control these third-party websites and is not responsible for their contents. The inclusion of links to third-party websites does not imply any endorsement of the material on them or any association with their operators by Duck in Boots.

No unlawful or prohibited use

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms.

Liability disclaimer

The information, products and services included on this website may include inaccuracies or typographical errors. The information is periodically changed. Duck in Boots may improve or change this website at any time. Duck in Boots makes no representations about the suitability, reliability, timeliness, and accuracy of the information, products, services and related graphics contained on this website for any purpose. All such information, products, services and related graphics are provided “as is” without warranty of any kind.

In no event shall any member of Duck in Boots be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatever including, without limitation, damages for loss of profits, arising out of or in any way connected with the use or performance of this website, for delay in using or inability to use this website, the provision of or failure to provide services, or for any information, products, services and related graphics obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if any member of Duck in Boots has been advised of the possibility of damages. If you are dissatisfied with any portion of this website, or with any of these terms of use, your sole remedy except as specifically provided in these terms is to stop using the website.

Access restriction

Duck in Boots reserves the right in its sole discretion to deny to any user access to all or part of this website without notice.

Code of conduct

The forums and meberships on this site are for customers, creatives and associates to come together to discuss and share products, offers and news. We will not tolerate the following…

  • Abuse including bad language

  • Cyberbullying

  • Personal attacks

  • Racism

  • Anti-semitism

  • Sexism

  • Sexually explicit posts

  • Homophobia

  • Ban dodgers / suspended members

  • Harassment

  • Flaming

  • Flooding

  • Bumping multiple old threads (a form of flooding)

  • Spamming

  • Links to rival web addresses

  • Content that is in any way unlawful, threatening, offensive, bigoted, libellous, obscene, prejudicial to active legal proceedings, in contempt of court, otherwise objectionable or in breach of any obligations of confidence or copyright

  • The use of offensive names or nicknames

  • Trolls

  • Socks (to dupe users)

  • Re-posting a previously deleted thread or post

  • Instructions for illegal or otherwise harmful activities

  • Links to pornography, pirated software and/or computer games, copyrighted material or other counterfeit goods

  • Content that infringes any patent or trademark rights

  • Collection or distribution of personal data concerning other members of Duck in Boots Community products or personally identifiable information about another person that is published without their express consent

  • Impersonation of another person, whether a friend, family member, celebrity, Duck in Boots employee or other Duck in Boots Community participant

  • Chain letters, money making or pyramid schemes

  • Organisation of raffles, lotteries or quizzes which involve the taking of money.  For details of the legalities of this, please click here

  • Advertising products or services

  • Advertising job vacancies

  • Offensive or copyrighted images

  • References to individual schools, colleges or agencies - or their staff - whether by name, or identifiable by a pseudonym or any other means

Members should not act in any way to disrupt the flow of an ongoing discussion. If a member does not wish to participate in an ongoing discussion or wishes to discuss a non-related topic, they are requested to begin another thread or go to the relevant Forum.

Your responsibilities

You may be held legally accountable for what you say or do online. In particular, you may be held liable for any defamatory comments, threats and untrue statements or other illegal or fraudulent claims made by you.

Your profile name(s) must not include words that are racist, profane, crude or otherwise offensive.

You may be held accountable for any breach of the rights of a third party if you have not obtained their prior consent to the use of their property.

You agree and warrant that you will comply with the terms imposed by the owner or licensor of any intellectual property rights as may exist in all software and information you access or post and to indemnify Duck in Boots against any action or cost suffered or incurred by Duck in Boots as a result of a breach by you of this term.

Disclaimer

  • Duck in Boots does not undertake to monitor every communication or the conduct of every member of Duck in Boots. We operate a notice and take down policy known as reactive moderation. 

  • Duck in Boots will use best endeavours to promptly remove content which is reported as being in breach of this Code of conduct or the Terms and conditions but cannot guarantee to do so.

  • Duck in Boots does not endorse any opinions expressed by members of Duck in Boots.

  • Duck in Boots reserves the right, at its sole discretion, to remove material at any time.

  • Duck in Boots consists of information posted by third parties. As a result, Duck in Boots accepts no liability in respect to the accuracy or truthfulness of any advice, information or data posted online or any responsibility for the consequences of your acting in reliance on such information.

  • If you fail to observe either these rules or Duck in Boots Terms and Conditions at any time, Duck in Boots reserves the right, at its sole discretion, to exclude you (either temporarily or permanently) from any part of the Duck in Boots Website depending on the nature and severity of your breach.

  • Duck in Boots may release information about you (both present and past) to the relevant authorities where Duck in Boots believes that you have breached the rules or have used Duck in Boots to commit unlawful acts. We also reserve the right to disclose your personal information where required to do so by law and where we deem it appropriate in response to complaints of a substantial nature.

Please note: Threads or posts may be deleted and members may be banned at the sole discretion of Duck in Boots administration staff without notice.

Modification of these terms of use

Duck in Boots reserves the right to change the terms under which this website is offered.

General

English law governs this agreement. You submit to the non-exclusive jurisdiction of the English courts. Use of this website is not authorised in any jurisdiction that does not give effect to all provisions of these terms, including without limitation this paragraph.

This website is intended for primarily use by residents of the United Kingdom. Without prejudice to anything in these terms, Duck in Boots accepts no liability for any loss caused by use of the website by anyone else.

Copyright

All contents of this website are: Copyright 2017, Duck in Boots. All rights reserved.

Custom & Personalised Orders

Customised and Personalised Items

All requests for customising or personalising items must be clearly communicated to Duck in Boots in writing (on the notes section of the order form if in person). Depending upon the service requested, it may be necessary for the client to review work at different stages. It is the responsibility of the client to request this opportunity if it is not offered. Updates can be provided via Skype, electronic photos or the client may visit in person.

Timescales

At the time of ordering the client will be given an estimated date by which the order will be completed or a timescale will be indicated within the website listing. Any given time-frame is intended as a guide only and orders may be ready earlier or later. In the event an order is likely to be delayed beyond the estimated completion date, Duck in Boots or the creator, will contact the client to advise of the extended period. If completion of the order exceeds an additional two weeks (14 calendar days) beyond the original estimated completion date, Duck in Boots may offer a discount or another goodwill gesture, at their discretion, to the client. In such circumstances, however, the client has the right to cancel the order and receive a full refund (this relates to Duck in Boots items only. Items by third parties are not obligated to offer the same). 

Deposits and Payments

Orders with a value greater than £100 will require a 30% non-refundable deposit. The remainder of the balance will then become due when the order is complete and ready for shipping unless a payment agreement is entered into. Deposits are non-refundable.

Orders with a value lower than £100 will require full payment in advance, unless otherwise agreed with Duck in Boots.

The order form will form a record of payments made and required until the amount has been settled in full, when a receipted invoice will be issued.

Where a payment agreement is entered into, due to licensing, it is not possible for us to accept payment in more than four instalments, including the deposit. The terms regarding a payment agreement will be specific to each order, but most commonly will consist of a deposit and three further payments paid at agreed stages. Each payment will be non-refundable. Payment agreements are granted at the discretion of Duck in Boots.

Shipping

All items are sent via tracked delivery systems unless they are letter box sized. Duck in Boots accepts no responsibility for items becoming damaged or lost in transit, but will assist in any reasonable way we can to resolve the issue with the courier should the client require replacement items. Items from third party sellers may not be posted via tracked methods.

 

Pre-Orders

Pre order items are shipped once they are in-stock and have been checked for faults. If you place an order of multiple items and some of these are pre-order, unless otherwise prior arranged, these will be sent together once all parts of your order are ready for dispatch. If you have opeted for local collection, please contact us if you would like parts of your order dropped to the collection point before your pre-order items.

Cancellation

Non-personalised Items

If a client needs to cancel an order, this must be done in writing (email or Facebook accepted) by the client who placed the original order.

For orders that have not already been shipped but have been paid for, 75% of the order total will be refunded.

For orders that have already been shipped, no refund will be given.

Personalised/Customised Items

If a client needs to cancel an order, this must be done in writing (email or Facebook accepted) by the client who placed the original order.

If the order has already been personalised then regretfully a refund cannot be given.

If the order has not yet been personalised then 75% of the order total will be refunded.

In the unlikely event that Duck in Boots is unable to fulfil an order after it has been placed, the client will be contacted in writing and a full refund will be given.

Returns and Refunds

Returns can only be accepted on custom or personalised items if the item is faulty. Photographic evidence must be supplied or arrangements made for Duck in Boots to inspect the item. If the fault is rectifiable, Duck in Boots will do this, free of charge, of course. If the fault is such that it cannot be corrected, clients can choose to have a replacement provided or receive a full refund.

Copyright

All works produced by Duck in Boots are protected by copyright. They cannot, therefore, be copied or altered without prior consent.

All artistic works undertaken by Duck in Boots are artistic interpretations of the subject matter and are not direct copies of any other work. We will not accept requests to intimidate or copy other peoples work including Disney. Any images of work resembling other work is to demonstrate skill level only and are not available to purchase.

Artistic Licence

As freehand fine artistry, all works can contain variations and no two items will ever be identical. Although every effort will be taken to comply with clients’ requests, Duck in Boots reserves the right to use artistic licence to produce a work they deem to be worthy of sale.

Use of Images

Duck in Boots reserves the right to use images of any and all works for their own commercial use. If you require images of your order to be kept from appearing in this way you must express this at the time the order is placed in writing (on the notes section of the order form).

Data Protection

Order forms and invoices containing client information will be stored for five years. At no time will Duck in Boots pass any information on to third parties. No payment information will be held.

Complaints

In the unlikely event a client is unhappy with the service or item they have received, this should be expressed in writing with a clear explanation of the reasons. Duck in Boots will review any such complaint and get a third party review of the situation to assess the quality of work produced and the validity of the complaint, if necessary. If the complaint is upheld, a full refund will be given.

 
 

Delivery

 

Dispatch times

All in-stock items are dispatched within 3 working days of date of payment received. In the event you have ordered a pre-order or made to order item, this item will be dispatched after the balance has been received and after the item has arrived with us. Please check the product listing carefully for estimated arrival dates on pre-order items. We only dispatch complete orders unless otherwise agreed. If your order contains a pre-order item, then your whole order will be dispatched once this is in-stock. If you wish to discuss splitting your delivery please get in touch. There may be small additional charge. Some items are held off site and may be sent separately.

Delivery​

Standard delivery for orders under £35 is £3.95 excluding cards, chocolate bars and some other flat or special items where delivery for these items alone is FREE and send royal mail 2nd class (non-tracked). Most other deliveries are via a tracked delivery service accept where items that are sent direct from sellers and suppliers. Orders over £35 qualify for free standard shipping. 

Express delivery is available for orders and is £7.50 on orders under £40 or £4.95 for orders over. In some cases, it is possible for in-stock items to arrive next day. If you need an item this quickly, we advise that you contact us first to check if this possible.

Delivery is for UK mainland only. If you would like delivery in another area, please contact us prior to purchase.

Non-delivery or missing package

In the event of non delivery we will work with you and the courier to resolve. As all items are tracked, it is unlikely that this should occur if all delivery information provided was correct. Please allow 10 working days from point of order for a standard delivery order to arrive. Please allow 5 working days from point of order for an express delivery item to arrive.

Damage

In the event of damage during delivery, please contact us within 3 days of delivery. We will require images and as much information as possible with regards to the package and the circumstance of delivery. We will then raise this with the courier.

We will endeavour to resolve any delivery issues as quickly as possible for you. In some extreme circumstances, a replacement or refund may be offered.

Delivery from third party sellers

Please check listings carefully to identify if the product you are ordering is from either Duck in Boots or from one of our third party sellers. They may have different lead times and delivery methods or costs. We are not responsible for the contact of sale between you and a third party seller but will happily work with you and a seller to try to resolve any issues you may encounter.

Packaging

We are mindful of our impact on the environment and therefore use recycled or previously used packaging to send out items whenever possible.

 

Dispatch

Items are generally dispatched within 3 working days if items are in-stock. Please read item descriptions carefully as here it will indicate if items will take longer to be dispatched.

 

Collection

Free collection is available from Health Foods For You on North Street Sudbury. Items that are in-stock will be taken to the store within 2-3 working days ready for collection. You will receive an email notifying you when your item is ready. Opening times are 9am til 5pm Monday to Saturday.

Pre-Orders

Pre order items are shipped once they are in-stock and have been checked for faults. If you place an order of multiple items and some of these are pre-order, unless otherwise prior arranged, these will be sent together once all parts of your order are ready for dispatch. If you have opted for local collection, please contact us if you would like parts of your order dropped to the collection point before your pre-order items.

 

COVID-19 Information

We have had to suspend free collection from our town centre collection point but are able to offer free collection from an alternative residential address in Sudbury for contactless collection. 

We are also able to offer FREE local contactless delivery within 5 miles of Sudbury Suffolk with no minimum spend. 

Although we have not yet encountered delays in obtaining stock from suppliers, we must advise you that there could be potential delays due to the pressures on the courier and postal services and any boarder restrictions that could be imposed if an item is from outside of the UK.

Please email us with your order number and any issue you have to hello@duckinboots.co.uk

 

Returns

 

Non-personalised items

We accept returns on Duck in Boots direct items within 14 days of delivery for full refund or exchange as long as they are returned in the same un-used condition which they were sent in.

Returned items are inspected prior to any refund or exchange being offered. To return an item, simply email us at hello@duckinboots.co.uk for the return address. You can return items either by post or in person.

Damaged or faulty items

If an item is damaged in transit, we need to be notified within 3 working days of delivery to enable us to log a claim with the delivery company. We will require images of the item and packaging as well as information regarding the circumstance of delivery such as, it was left by the bins.

We encourage you test and inspect items for faults when they arrive with you. We allow up to 30 days of delivery for returns of items that are faulty. We will require images and information of the nature of the fault. If a fault becomes evident after this time, we will do our best to address this and resolve this directly with the manufacturer but we will not be able to process a refund or replacement as quickly.

These terms relate to items purchased as a Duck in Boots item. Third party sellers will have their own terms and your contact of sale will be with them for those items. We will try to assist if any issues occur.

Please email hello@duckinboots.co.uk with any faults or damage along with your order number and any images and description.

Personalised or custom orders

We are unable to accept returns for custom or personalised orders unless the item is damage, faulty or is supplied with the incorrect personalisation. In the event of incorrect personalised details, we can only accept the return if the error is not due to the information supplied. Please ensure you check the personalised details you supply are correct.